Last Updated May 25, 2024
This is the Privacy Policy of Deventa Pty Ltd ABN: 85676420634 ACN: 676420634, (“Deventa”, “we”, “us”, “our”).
This Privacy Policy sets out how we collect, use, and protect your personal information when you interact with our platform ("Platform"). Please read this policy carefully to understand how we handle your information.
We respect your right to privacy and are committed to safeguarding the privacy and data security of our users. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), and where required by law, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act.
By accessing or using our Platform or our Services, you agree to our use of your information in accordance with this Privacy Policy. We encourage you to read through and contact us if you have any questions.
Where necessary, we collect information from you that enables you to be identified as an individual, such as your name, email address, phone number or payment details, or identifiable as a household, such as your address. This kind of information is defined in the GDPR as personal data and in the CCPA and in the APPs as personal information. The terms “personal data” and “personal information” are used interchangeably throughout this privacy policy.
Generally, the type of personal data we collect is the information that we need to enable you to use our Site, Platforms, and access our Services. To minimize the impact on your privacy, we will never knowingly collect more personal data than is strictly necessary to perform the activities described in this privacy policy.
If you subscribe to our Platform, we may collect and process your payment details. Please note that we do not store or retain complete credit card information, as all transactions are securely processed by our trusted third-party payment processors, Stripe and PayPal. Please refer to Stripe's privacy policy for more information. https://stripe.com/en-au/privacy. Please refer to PayPal’s privacy policy for more information. https://www.paypal.com/us/legalhub/privacy-full.
When opting for direct deposit as a payment method for your monthly subscription, you may be required to provide certain payment details, such as bank account numbers or transaction identifiers.
The payment information collected for direct deposit payments will be used solely for the purpose of processing payments and managing transactions related to your account. This information will be securely stored and will not be shared with third parties, except as necessary to facilitate the direct deposit transaction or as required by law.
We are committed to safeguarding the security and confidentiality of your payment information. We employ appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of payment data.
The retention period for payment information collected for direct deposit payments will be limited to the duration necessary to fulfill the purposes outlined in this clause and as required by applicable laws or regulations. Once the information is no longer needed for transactional purposes, it will be securely disposed of in accordance with our data retention policies.
By choosing to make payments via direct deposit, you consent to the collection, use, and retention of your payment information as described in this clause and our Privacy Policy.
We collect anonymized and aggregated data for analytics purposes to understand user demographics, engagement metrics, and trends in app usage. This data helps us make informed decisions about product enhancements and service offerings.
We take the security of your personal information seriously and employ industry-standard security measures to safeguard it against unauthorized access, disclosure, or misuse. Your password is encrypted and cannot be viewed by anyone, including our staff.
You have the right to access, update, or delete the personal information stored in your account at any time. You can do so by logging into your account and accessing the User Settings section. If you encounter any difficulties or require assistance with managing your account information, please contact our customer service team for support.
When you access our Platform, we automatically collect certain information about your device, which may include details such as your IP address, time zone, location, device type, model, and/or some of the cookies that are installed on your device. Additionally, as you navigate through the platform, we gather information about the specific features or services you interact with, as well as any actions you take within the platform. This information helps us analyze usage patterns and improve our services.
Our Platform uses cookies. Cookies are very small files that are saved to your computer when you interact with the Platform. These cookies are used to identify you when you revisit the Platform and to store details about your usage. They enable us to provide a better user experience. While most web browsers automatically accept cookies, you have the option to reject cookies by adjusting your browser settings. However, please note that disabling cookies may limit your ability to fully utilize certain features of our Platform.
Please note that we do not alter our data collection and usage practices when we detect a do not track signal.
You directly provide us with almost all the information we collect except for device information and cookies. We collect information from you in many ways including when you:
Account Management
Users are required to provide a valid email address to create an account on our Platform. We use email addresses to send important account-related notifications, such as account verification emails, password reset instructions, and service updates.
We may request users' phone numbers to enhance account security and facilitate communication between users. Phone numbers may be used for account verification purposes and to enable features such as two-factor authentication for enhanced account protection.
To ensure account security, users are required to create a password when signing up for an account. Passwords are encrypted and stored securely to prevent unauthorized access to user accounts.
We use the information collected during account registration, including your full name, email address, the city and state of the business location, business name, number of employees, industry type, type of business, and the account owner's position in the business, for the purposes of managing your account on the Platform. This includes verifying your identity, providing access to the Platform's features and services, and facilitating communication with you regarding your account.
Your username and password are used for user authentication purposes, allowing you to securely access and use the Platform. You are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account.
We use your personal information to manage your subscription to the Platform, including processing payments, renewing subscriptions, and providing you with access to subscription features and benefits.
User account information may be used to comply with legal and regulatory requirements, such as verifying user identities, investigating fraudulent activities or security incidents, or responding to lawful requests from law enforcement or government authorities.
Your personal information, including your billing address and payment details, may be used for billing and invoicing purposes. We use this information to process payments, issue invoices, and communicate with you regarding billing-related matters.
We may use your email address to communicate with you regarding important updates, announcements, and changes to the Platform, including changes to our Terms of Service, Privacy Policy, or pricing. You may opt out of non-essential communications at any time by adjusting your notification preferences in your User Settings.
If you contact our customer support team for assistance or support, we may collect and use your personal information to respond to your inquiries, troubleshoot technical issues, and provide you with assistance regarding your use of the Platform.
We may use aggregated and anonymized data derived from your use of the Platform, including usage patterns, preferences, and feedback, to analyze trends, monitor the performance of the Platform, and improve our services, features, and user experience.
With your consent, we may use your personal information to send you marketing communications, promotional offers, and special discounts related to our Services. You may opt out of receiving marketing communications at any time by adjusting your notification preferences in your User Settings or by following the unsubscribe instructions provided in the communication.
We may use your personal information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
We use device information to troubleshoot technical issues and provide customer support for your device or operating system, to monitor for suspicious activity, detect and prevent fraud, and protect the security of our Platform and users. We also use device information to analyze trends, track user engagement, and improve the performance and usability of our Platform.
We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will seek your consent.
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We implement industry-standard security practices and regularly review our systems to ensure your data is securely stored.
Please note that the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of data transmitted to our Platform or through electronic communication channels. Any transmission is at your own risk.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The specific retention periods may vary depending on the type of information and the purposes for which it was collected, as described below:
Your account information, including your full name, email address, the city and state of the business location, business name, number of employees, industry type, type of business, and the account owner's position in the business, will be retained for the duration of your account's existence and for a reasonable period thereafter, unless you request its deletion or closure of your account.
We do not store or retain complete credit card information, such as credit card numbers, expiration dates, or CVV codes. Instead, we rely on the secure payment processing services of our trusted third-party payment processors, Stripe, and PayPal.
Stripe and PayPal handle the collection and processing of payment information on our behalf. When you enter your payment details during the account registration process, the information is securely transmitted directly to Stripe and PayPal. Stripe and PayPal retain and store your payment information in accordance with its own data security and retention practices. You can review Stripe and PayPal’s privacy policy and terms of service for more information on how they handle and protect your payment information.
Please note that while we do not store credit card information, we may retain certain transaction details provided by Stripe and PayPal, such as the transaction amount, date, and confirmation status, for accounting, record-keeping, and customer service purposes. These stored transaction details do not include sensitive credit card information.
Your billing information, including your billing address and payment details, will be retained for as long as necessary to process payments, issue invoices, and comply with legal and accounting requirements.
Any content you upload to the Platform, such as instructional tutorials, training materials, videos, files, data, graphics, photos, and links, will be retained for as long as you maintain an active account on the Platform. You have the ability to access, update, or delete your content at any time through the user settings section of the Platform.
If you choose to delete your account, you will be prompted to confirm your decision. If you proceed with deleting your account, all associated content will be permanently deleted from our active databases and backup systems within a reasonable period, unless retention is necessary for legal, regulatory, or legitimate business purposes, such as resolving disputes, enforcing our agreements, or complying with legal obligations.
Your personal information is stored on secure SSL encrypted servers located in Australia, provided by Amazon Web Services (AWS). We take reasonable measures to ensure that your data is stored securely and protected from unauthorized access, disclosure, alteration, or destruction.
We regularly backup your personal information to prevent data loss and ensure data integrity. We implement industry-standard security measures, such as encryption, firewalls, access controls, and regular security audits, to protect your data from unauthorized access, disclosure, alteration, or destruction.
If your account becomes inactive or dormant for an extended period, we may archive your personal information and restrict access to it to comply with legal obligations, enforce our agreements, or protect our rights, property, or safety.
We do not disclose your personal information to third parties. We disclose your information if required to do so by law.
It is important to us to maintain the quality of the personal information that we hold. We take reasonable steps to make sure that your personal information is accurate, complete, and up to date.
If you find that your personal information held by us is not up to date or is inaccurate, please advise us and we will amend it, where appropriate.
We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorized access, loss, or disclosure. However, in the event of a data breach that compromises the security of
your personal information, we will take immediate action to mitigate the impact and comply with applicable laws and regulations.
In the unfortunate event of a data breach, we will:
If you suspect or become aware of any unauthorized access, loss, or disclosure of your personal information, please contact us immediately using the provided contact details.
Please note that while we implement reasonable security measures, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.
By using our Platform and providing your personal information, you acknowledge and understand the inherent risks associated with data transmission over the internet and agree that we are not liable for any unauthorized access, loss, or disclosure of your personal information beyond our reasonable control.
You have the right to access personal information we hold about you and ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
We note that we are processing your information to provide our Services to you, or otherwise to pursue our legitimate business interests listed above.
We would like to make sure you are fully aware of all your data protection rights. You have:
If you make a request, we have 30 days to respond to you. If you would like to exercise these rights, please contact us, using the details below.
Please be aware that we may change this privacy policy in the future. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Platform or via email. Please check from time to time to review our privacy policy.
If you have any questions relating to our handling of your personal information or our use of cookies, or if you would like to invoke any of your rights under the APPs, the GDPR or the CCPA, please email support@deventa.com.au.